Job Description

The Responsibilities:

• Create memorable guest experiences by embodying Bally's Born to Entertain culture and delivering services that exceed expectations.
• Build meaningful relationships with guests through personalized interactions that foster loyalty, increase engagement, and strengthen long-term player value.
• Uphold all regulatory requirements, responsible gaming practices, and company policies, including the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
• Partner with casino hosts and management to identify opportunities for guest growth, recognition, and enhanced service experiences.
• Curate personalized guest experiences, including accommodations, dining, transportation, entertainment, and exclusive event arrangements.
• Serve as an ambassador for the Players Club program by promoting its benefits, rewards, and exclusive experiences to enhance guest engagement and loyalty.
• Maintain accurate patron profiles and player activity within the Casino Management System to support relationship-building and personalized service initiatives.
• Collaborate with team members across the property to deliver seamless service, resolve guest concerns, and create exceptional entertainment experiences.
• Act as a knowledgeable resource on gaming promotions, rewards programs, amenities, and property offerings to maximize guest enjoyment and satisfaction.
• Support the successful execution of promotions, tournaments, VIP events, and special experiences that drive guest engagement and excitement.
• Perform other duties as assigned.

Compensation:

• Target Rate: $25.30 /hr

Additional Benefits:

• $7 Daily Employee Parking

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.