PRINCIPAL OBJECTIVE OF POSITION
Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Coordinates the daily opening and closing of Tour Desk
Perform daily maintenance to Concierge Assistant
Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
Process daily call list from the property management system for the VSC’s
Assign arrivals to VSC’s in the property management system
Log all General Information appointments/inquiries in GI Log
Distribute premiums to guests who have toured’
Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed
Prepare and maintain daily tour booking schedule
Screen all customer activity per tour qualification guidelines
Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager
Accurately compiles and enters daily tours and related statistical data
Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s
Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule
Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production
Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience
Maintain excellent customer service techniques; deals with customers professionally and courteously
Appropriately interact with all personnel and maintains positive, professional relationships with co-workers
Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards
Assist Marketing Management in executing special projects, as directed
Track inventory, order and maintain Tour Desk supplies
QUALIFICATIONS/COMPETENCIES
Bilingual proficiency (English and Spanish)
Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft Word
Mathematical Skills
Reasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
#imvwcala
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
