Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• We are seeking a highly organized and detail-oriented Sales Service Representative to provide comprehensive support to our Sales team and internal departments. This role is essential in ensuring seamless communication and operational efficiency across multiple functions, including support for unmanaged accounts, liaison with travel agencies, vendor management, and internal administrative processes.
• This job is a member of the Sales Team within the Sales Division.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Support accounts and assist Retailing & Corporate Business Managers in MCLA region
• Coordinate and deliver workshops for travel agents in Portuguese and English
• Manage waivers, exceptional requests, and assist with ACM/ADM support and disputes for MCLA region
• Prepare and deliver weekly and monthly sales performance reports for MCLA region
• Create PPT presentations for Executive meetings
• Serve as liaison between Sales and internal departments (Accounting, Customer Relations, Reservations, Airport Services, PHX, TSC).
• Monitor and control monthly budget expenses, invoices, vendors, and payments related to MCLA region
• Coordinate promotional item requests and vendor quotations.
• Administrative tasks including maintaining team records, overseeing office supplies and property management communications.
• Organize meetings and Sales events in the MCLA region
• Support the Apprentice Program including recruitment, training, and evaluation.
• Update Power Bi dashboards and Power Automate automation workflows for MCLA region
• Perform ad-hoc analysis using Excel, Alteryx, SQL, or other analysis tools

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree preferred in Business, Marketing, or related field.
• 2 years in administrative, customer service, or sales support roles.

Preferred Qualifications- Education & Prior Job Experience

• Airline and business to business sales experience
• Analysis and data manipulation experience

Skills, Licenses & Certifications

• Ability to interact with various levels of management throughout American Airlines and in the corporate business and travel agencies environment.
• Ability to multitask, manage priorities, and handle confidential information with discretion.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook), familiarity with Microsoft Power Platform, Coupa, ADP, Tableau, Alteryx, SQL language and CRM systems is a plus.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.