Job Description

The Corporate / Wedding Sales Representative will focus on selling Universal’s newest year-round horror attraction, Universal Horror Unleashed. They will oversee the day-to-day activity of ensuring that group sales targets and guest service standards are consistently met, and partner closely with Food & Beverage, Operations, Finance, and other internal teams. The role requires proactive outreach, exceptional relationship management, and the ability to tailor experiences to meet the unique needs of each group segment. This includes weddings, school events, field trips, proms, and other related markets including social, military, educational, religious, and fraternal (SMERF) organizations.

MAJOR RESPONSIBILITIES:

• Develop and execute strategic group and event sales programs, including team-building experiences, educational offerings, and specialty group packages, while partnering with Food & Beverage, Operations, Finance, and other internal teams to drive revenue growth, enhance guest engagement, and expand market reach. Partners with the Sales Manager to generate repeat business, new leads, and referrals.
• Drive the development and growth of the wedding business segment, creating compelling wedding packages, cultivating relationships with planners and industry partners, generating qualified leads, and overseeing sales strategies to increase bookings and deliver exceptional client experiences.
• Continue to be well-versed in all Universal Horror Unleashed product offerings, procedures, and policies. Stay informed about industry trends, competitive offerings, and emerging event technologies. Participate in ongoing training, internal briefings, and product updates to ensure accurate and current knowledge is applied in all client interactions.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelor’s degree in a related field, or equivalent combination of education, training, and relevant experience.

EXPERIENCE:

• 2+ years group & event sales experience in the Las Vegas hospitality and/or event industry; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• LVMPD Non-Gaming Work Card.

ADDITIONAL INFORMATION:

• Strong communication skills, both written and verbal, with the ability to support client and internal partner needs.
• Effective presentation skills and ability to conduct site visits, client meetings, and product overviews.
• Technical acumen to effectively navigate point-of-sale and CRM systems including Salesforce, Delphi/Amadeus (Space Management/BEO), and Horizon/SAP POS/ticketing system is desirable.
• Knowledge and experience working in the Las Vegas hospitality and/or event industry.
• Ability to work nights and weekends as determined by business needs.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, Teams and Outlook.
• Ability to use sound judgment and escalate complex client, contract, or operational matters to leadership as appropriate.
• Ability to review sales activity, maintain accurate records, and support reporting needs.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Horror Unleashed. Here you can.

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