Job Description

The Rx Client Reporting Representative working under the guidelines of the assigned manager and in collaboration with the client and other team members, performs analysis and reporting. The Rx Client Reporting Representative ensures all client reports are accurate and delivered within the clients' specified SLA. In addition to reporting, this position is responsible for creating and troubleshooting EDI files.

Primary Accountabilities:

• Establish and foster an ongoing relationship with assigned clients

• Fulfill deliverables accurately and timely within the established SLA

• Responsible for analyzing data

• Interface with internal departments to identify and troubleshoot client issues

• Complete all assigned Salesforce cases within the established SLA

• Manage and maintain master data files and system parameters at a client level

• Work efficiently and accurately in an atmosphere of frequent interruptions

• Prioritize and manage multiple tasks requiring timely follow-up and completion of all projects.

• Proceed independently and carry our assignments to completion with minimal instruction

• Share best practices and make recommendations to customers and account managers

• Actively participate in client conference calls

• Understand clients’ business objectives

• Create EDI files and when issues occur be able to troubleshoot

• Perform routine maintenance to ensure client is receiving all qualifying debit memos via EDI

• Research client issues with a sense of urgency based on the client’ priority, resourcefulness and taking ownership of the issues until completion

• For those Salesforce cases requiring Operations to research, create an OPS Research case in SF and monitor through completion. Close OPS Research cases as Operations resolves

• Work as a team in a POD structure (AM, Reporting Representative and Rx Returns Representative) structure to provide an enhanced the client experience

• Understand the clients’ policy and work with the Policy to update the clients’ policy yearly

• Actively participate in client meetings and internal meetings

Additional Responsibilities:

• Performs other duties as assigned

• Complies with all policies and standards

Required Qualifications:

• Bachelors Bachelor’s Degree preferred

• 1-3 years of related experience in one or more of the following fields: retail/manufacturer supply chain, transactional/data processing environments, and/or complex business account services
  required

• Must be proficient in and have advanced experience with Microsoft Office Products (Word, Excel, PowerPoint), Google products and Salesforce

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice:Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.