Job Purpose

The Representative, Outdoor Sales is responsible for driving sales and building relationships with new and existing customers in assigned territories. This role focuses on acquiring new business, promoting the company's products or services, and maintaining customer satisfaction through effective communication, follow-up, and support in outdoor or field settings.

Functional Responsibilities

Sales Generation:

• Actively prospect and acquire new customers within the assigned geographical area.
• Identify potential sales opportunities and generate leads through networking, cold calling, and attending trade events.
• Conduct product demonstrations and presentations to clients to drive sales.

Customer Relationship Management:

• Build and maintain strong, long-lasting relationships with customers to ensure repeat business.
• Serve as the primary point of contact for customer inquiries and concerns, ensuring high levels of customer satisfaction.
• Follow up regularly with clients to understand their needs and provide tailored solutions.

Product Promotion & Brand Awareness:

• Promote and represent the company’s products and services, ensuring they align with the customer’s needs.
• Stay up-to-date with industry trends and competitive products to effectively position the company’s offerings.
• Provide customers with detailed product information, price quotes, and recommendations.

Sales Targets & Reporting:

• Meet or exceed monthly, quarterly, and annual sales targets as set by the sales manager.
• Track and report on sales activities, opportunities, and outcomes, ensuring accurate forecasting.
• Maintain and update records of client interactions and sales activities using CRM software.

Market Analysis & Feedback:

• Monitor competitor activity, including pricing, promotions, and products.
• Gather and report customer feedback to the sales manager to assist in product development and marketing strategies.
• Analyze market trends and adapt sales strategies to maximize business growth.

Administrative Support:

• Prepare and submit regular sales reports, proposals, and contracts.
• Ensure timely follow-up on orders and delivery of products or services.
• Maintain accurate customer records and ensure all administrative tasks are completed efficiently.

Customer Service & Problem Resolution:

• Resolve customer issues and complaints promptly, ensuring customer satisfaction is achieved.
• Handle order discrepancies, delivery issues, and product concerns with professionalism.

General Responsibilities

HR Proficiency:

Delivery:

Problem-Solving:

Quality:

Business Process Improvements:

Compliance:

Health, Safety, and Environment:

Qualification

Experience

Skills