Job Description

Why WM Canada?

People are the driving force behind everything we do.

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

Lead people. Drive results. Make an impact.

At WM Canada, leadership is about more than managing operations.

It's about building teams, developing talent, driving performance and delivering services that communities rely on every day.

As a leader, you'll have the opportunity to influence business outcomes while creating an environment where employees can thrive.

What you'll do

Develop high-performing teams
Create a culture built on safety, accountability, collaboration and continuous improvement.

Drive operational excellence
Lead performance across safety, service, employee engagement and financial results.

Shape what’s next
Support strategic growth initiatives, operational innovation and long-term business success.

Make decisions that matter
Lead with autonomy while leveraging the resources and expertise of a North American industry leader.

Build the next generation of leaders
Coach, mentor and develop employees to help them reach their full potential.

What you'll gain

• Continued leadership development opportunities
• Employee share ownership opportunities
• Retirement savings support
• Flexibility and a trust-based leadership culture
• The ability to influence meaningful business outcomes

Why leaders choose WM

Because they have the opportunity to lead large, impactful operations, develop exceptional teams and help people build rewarding careers.

Lead where your decisions make a difference.

I. Job Summary

The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end point of contact for customers and resolves customer issues. Representatives work independently to resolve complex customer requests and issues. Individuals manage critical customer projects, collaborating with internal and external contacts to ensure timely and accurate service.

II. Essential Duties and Responsibilities

• Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.
• Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
• Collaborates with internal and external parties to coordinate service related activities and manage client projects.
• Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
• Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed.
• Provides customer proactive service and education regarding service options, charges, billing, and contracts.
• Documents each interaction, ensuring service, pricing and other required information are entered into the system.
• Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
• As required by management, maintains routine customer service related reports and creates reports as requested.

III. Qualifications

Required Qualifications

• High School Diploma or GED (accredited)
• 2 years of customer service experience and
• 6 months as a WM customer service representative

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The expected base pay rate for this remote position across the U.S is $­­­­­­­­­­­­­­­­­­­­19.76 - $24.71. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.