Job Description

Auto req ID: 62703

Title: Representative II Recovery

Job Function: Loss Mitigation

Location: RENO

Workplace Category: Hybrid

Company: Harley-Davidson Financial Services

Full or Part-Time: Full Time

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come.

Harley-Davidson Financial Services, a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships, helping make the ride attainable for all.

Are you ready to ride with us?

HDFS’ Reno, Nevada office serves as one of the Company's two operations centers. HDFS first established its roots in 1992 in Nevada. It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded. Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit. There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as a Representative II Recovery.

Job Summary

Under general supervision the Recovery Representative II is responsible for skip-tracing, repossession of charged-off collateral, and collection of remaining balances via payoff, settlement or payment plan on charged off loans. The Recovery Representative II will handle complex customer and vendor issues including working specialty Active Duty accounts. The Recovery Representative II will assist with training and identifying areas for improvement.

Job Responsibilities

• Assigns charged off accounts to external vendors for skip, collection, and/or repossession purposes to locate customers for collection and or repossession of collateral and assist with Post Recovery and Unsecured Account calls to find resolution
• Determines and effectively collects money through payoff, negotiate settlement or payment arrangements within current thresholds, while maintaining Harley-Davidson Financial Services (HDFS) and customers best interest.
• Build a solid understanding of various operations within the team, including procedures, protocol with business partners, queue and account workflow/steps/processes, correspondence, along with updating credit bureau agencies.
• Takes an active role in continuous improvement by identifying opportunities, potential solutions, and implementation of solutions
• May serve as a resource/mentor to new Recovery representatives along with assisting with training and handling miscellaneous projects as needed.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
• Has solid and effective understanding of account workflow (sub-team roles and responsibilities) throughout Servicing and able to interact with all areas within the organization in a professional and effective manner.
• Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Education Requirements

High School Diploma or Equivalent Required

Education Specifications

N/A

Experience Requirements

Required

• Typically requires a minimum of 2 years of related experience.
• Strong skip-tracing skills and collection knowledge
• Excellent verbal and written communication skills
• Proven to consistently evaluate and resolve problems
• PC Literate including MSWord, Excel, Outlook and Internet
• Proven ability to take the initiative and achieve results in a fast-paced and changing environment
• Strong teamwork skills and the ability to interact effectively with all levels of staff, well organized and proven attention to detail
• Proven ability to assist with projects, training, focus groups, and continuous improvement
• Self-motivated, able to recognize what needs to be done and initiates action promptly

Preferred

• 3 years experience preferred

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports: No

Travel Required: 0 - 10%

Pay Range: $36,200 - $54,300 ($17.40 - $26.11 per hour)

Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer

Relocation: This position is not eligible for relocation assistance

#LI-HDFS