Job Description

Overview

Site: Las Fuentes

Level: Staff III

Recruiter: Jennifer Pérez

POSITION SUMMARY STATEMENT:

The Member Operations Transactional representative at Herbalife will be vital part of Member Operations team, overseeing the order support, after-sales and records requests received in our CRM system following standard operation processes. This role will be ensuring top-tier customer service, resolve post-sales issues, and maintaining accurate distributor records. The ideal candidate is adept at fact-finding, analytical thinking, and maintaining ethical standards.

DETAILED RESPONSIBILITIES:

• Resolution of customer inquiries, complaints, and post-sales issues in a timely and effective manner.• Ensure all inquiries are handled with in the SLA´s that have been established. They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards. • Must stay informed and stay current with Herbalife’s Marketing Plan, rules, and policies. • Serve as a liaison between Distributors & Preferred Members, internal departments, and Management by handling all work-related interactions in a courteous, cooperative, and professional manner. • Report possible Ethical violations, and all details related to their request and/or complaint.• Work closely with other departments, including distribution, sales, and marketing, to ensure alignment in delivering excellent customer service.• Participate on process changes implementation and User Acceptance Tests on new technologies.• Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system, refunds & repurchases, and etc.• Support day-to-day activities of Member Operations through effective communication with the Members Services team and Members via telephone and other channels of communication• Perform appropriate tasks to support Members’ expectations and needs in information handling records, refunds, repurchases, order audit and after-sales

SUPERVISORY RESPONSIBILITIES:

• None

Job Qualifications

REQUIRED QUALIFICATIONS

Skills: • Excellent problem-solving and decision-making abilities.• Exceptional communication and interpersonal skills.

Languages:• Advance English • Native Spanish

Experience

• 1-2 years’ experience in distributor and customer service operations. • Familiarity with customer relationship management (CRM) systems and data privacy regulations.• Experience with Oracle and Sales Force is a plus.• Thorough knowledge of the Herbalife Marketing Plan.
• Experience with Member Operations back office experience.

Education

• High-school diploma