Job Description

JOB DESCRIPTION

Position Title: Draft Technician FLSA: Exempt
Department: Draft Last Updated: February 2026

GENERAL SUMMARY:

Responds to requests for installations and repairs of draft beer systems and beer taps. Performs preventative maintenance on draft beer systems.

Essential Duties and Responsibilities:

• Receives service requests via telephone daily from sales representatives or directly from customers.
• Provides estimates to customers for draft beer systems that meet the needs of their establishments.
• Services malfunctioning draft beer systems. Inspects and tests reassembled parts to ensure proper functioning within specified standards.
• If serving as a Tap Technician, performs preventative maintenance on draft beer systems, including faucets and tavern heads, for all accounts at time of cleaning.
• Breaks down lines from kegs to flush out lines and remove any buildup.
• Installs new beer taps.
• Inspects parts for wear or other defects.
• Services, replaces, or repairs beer taps.
• Rebuilds and cleans used draft equipment in order to place it back into inventory.
• Plans route for service calls received overnight.
• Works overtime when required.

Additional Duties and Responsibilities:

• Provides estimates to customers for draft beer systems that meet the needs of their establishments.
1. Performs any additional duties and special tasks assigned by the Draft Manager.

Foundation Knowledge, Skills, and/or Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Able to work effectively in a multi-tasking environment.
• Able to work constructively under stress and pressure.
2. Able to prioritize tasks to ensure timely completion of all requests.
3. Able to provide courteous and timely service to customers.
4. Exhibits an appropriate level of patience and tact when dealing with customers’ questions and complaints.
5. Able to communicate clearly with customers, sales reps, and other draft technicians.
6. Able to listen actively to requests from others.
7. Able to interact effectively and positively with others.
8. Knowledge of draft beer systems and tap equipment.
9. Possesses a high energy level.
10. Mechanically oriented. Able to correct plumbing problems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Unless company vehicle is provided, must use own means of transportation (i.e., vehicle) to get from account to account in order to service customer accounts/venues.
• Must be able to regularly unload products (case of beer), which average to 40 lbs., but can weigh up to a maximum of 49 lbs. from delivery vehicle and transport into customer accounts.
• Must be able to push/pull/lift kegs on a regular basis which average 170 pounds and can weigh up to a maximum of 186 pounds; you must be physically capable of routinely performing lifting at those weight levels and transporting product into customer accounts, or to their final destination.
• Must be able to move beer within accounts to meet customer demands.
• Requires ability to move easily around account premises in order to inventory current stock levels and display P.O.S.
• Able to rotate product in coolers and on shelves.
• Able to maneuver a two-wheel dolly effectively.
• Regularly required to reach with hands and arms, climb, bend, stoop, kneel and move around tight, low areas when fixing draft beer systems.
• Able to drive safely from warehouse to accounts to service equipment.
• Adeptly able to use draft hand tools, including a faucet wrench and crimpers.
• Must be able to use both an electric hand drill and hole-saw.

Educational/Vocational/Previous Experience:

• High School diploma or GED preferred.
• Valid driver’s license and acceptable driving record.
• Forklift certification preferred.
• Minimum of 2-3 years related field-plumbing experience.

Working Conditions:

• Warehouse environment.
• Exposure to extreme cold temperatures, dusty conditions, and outside weather conditions, including wet and/or humid conditions.
• Some possible exposure to fumes and chemicals and other toxicants.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. My signature below indicates that I have received a copy of this job description.