Job Description

Locations: St. Augustine, Florida

Categories: Office and Clerical

Req ID: 68765

Overview

Position Summary

Begin a rewarding career in healthcare with a great organization where your growth and contribution matter. As the welcoming face of our clinic, you will help create a positive experience for every patient while building valuable skills in healthcare.

Under the direction of the Supervisor, the Customer Service Representative serves as a key liaison between patients and healthcare staff by scheduling appointments, maintaining medical records, and providing timely, professional assistance.

Qualifications

Education

Required: High School Diploma or GED.

Preferred: Completion of a Medical Terminology course.

Required Skills

• Demonstrated effective verbal and written communication skills.
• Ability to handle stressful situations professionally, courteously, and effectively.
• Basic understanding of medical terminology.
• Strong customer service and interpersonal skills.

Required Experience

• One to two (1–2) years of customer service experience.

Preferred Experience

• Two (2) years of customer service experience in a healthcare-related environment.

Patient Population

• Responsible for serving patients across all age groups.