Job Description

Locations: Jacksonville, Florida

Categories: Office and Clerical

Req ID: 66950

Overview

Reports directly to the designated immediate manager for the assigned practice or outpatient department. Responsible for providing efficient, accurate, and professional administrative and patient-facing support.

Responsibilities

• Schedule and coordinate patient appointments in accordance with department and provider requirements.
• Interview patients to obtain and verify accurate demographic, insurance, and financial information.
• Register patients and perform all required patient registration functions.
• Obtain necessary patient signatures, authorizations, and documentation required for billing and insurance purposes.
• Enter and order laboratory and other diagnostic tests through the appropriate computer system as directed by physicians.
• Complete end-of-day patient disposition activities and compile required patient and departmental statistics.
• Greet patients upon arrival and notify appropriate staff of their arrival.
• Answer and direct incoming telephone calls for the assigned practice or department in a professional and courteous manner.
• Serve as a liaison between patients, nurses, physicians, and other healthcare team members to facilitate effective communication and coordination of care.
• Provide exceptional customer service and maintain a welcoming, professional environment for all patients, families, visitors, and staff.
• Maintain confidentiality and handle patient information in accordance with applicable policies and regulations.

Qualifications

Required Education

• High school diploma or GED required.

Required Skills and Qualifications

• Excellent decision-making skills, initiative, and sound judgment.
• Strong attention to detail and accuracy.
• Excellent verbal communication skills in English.
• Basic arithmetic skills necessary to perform cashiering and financial transactions accurately.
• Previous data entry experience required.
• Ability to prioritize tasks, manage multiple responsibilities, and organize workflow effectively.
• Ability to remain professional and provide exceptional customer service when handling stressful or challenging situations.
• Proficiency with computer systems for data entry and reviewing patient demographic information.

Required Experience

• Minimum of one (1) year of experience working with third-party payors.

Preferred Experience

• Up to four (4) years of clerical or customer service experience, preferably in a healthcare-related environment.
• Experience working with patient demographic information and healthcare-related computer systems.

Preferred Licensure/Certifications

• Knowledge of ICD-9 and CPT coding preferred.
• Completion of a medical terminology course is preferred but not required.

Age of Patients Served:

All age groups.