Job Description

Representative - Channel (Cape Town)

In a fast-paced and highly competitive telecommunications industry, we are looking for a talented individual to drive our sales and marketing strategies. The successful candidate will work closely with the Regional Leadership and Opco's to provide exceptional customer-centric service and meet retention and acquisition targets. This role requires a proactive and results-driven approach, with a focus on building relationships and driving continuous improvement.

• Implement and execute innovative solutions and service excellence to enhance sales and promotions.
• Execute merchandising plans, including roll-out to distributors and stores, ensuring alignment with promotional briefs.
• Train and assist distributors and stores, providing effective communication and guidance on plans, products, and promotions.
• Monitor and ensure alignment to current promotions and incentives, maintaining a strong understanding of consumer behavior.
• Drive relationships with distributors and stores to execute merchandising and achieve measurable sales results.
• Execute the merchandising cycle, ensuring seamless customer service and experiences through standardized processes.
• Consider local conditions and competitor activity to create a competitive advantage and ensure consistent merchandising.
• Collaborate with Marketing and Trade Partner Supervisor to ensure adherence to MTN Corporate Identity and design elements.
• Deal with escalated queries from trade partners and ensure timely resolution, maintaining effective communication.
• Identify opportunities to increase sales, collaborate with OEMs, and generate additional revenue.

• Diploma in Commerce (Marketing/Communication or related field) is required.
• Minimum of 2 years' experience in a similar role, with a proven track record of working with others.
• Experience in a small to medium-sized organization is preferred.
• Strong problem-solving skills, with the ability to learn from past experiences and draw on tactical plans.
• Excellent communication and relationship-building abilities, with a focus on championing the MTN brand.
• Results-driven and operationally astute, with the ability to organize work and deliver on daily priorities.
• Knowledge of procedures, processes, products, and services, as well as systems training and project management.
• Effective sales training and a proactive approach to prevent problems.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
• Cultural sensitivity and an understanding of local areas are essential.

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!