Job Description

We are hiring a Bilingual Representative, Insurance to join our team!

Reporting To: Manager, Residential Insurance

Full-Time/Part- Time: Full-time

Posting Date: September 9, 2026

Closing Date: September 25, 2026

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 6.5

Office Location: Hybrid – Downtown Toronto Great location! Steps away from the main public transit station

What we offer

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Bilingual Representative, Insurance is responsible for keeping the property insurance records up to date for all residential customers, for monitoring insurance claims and maintaining First National’s force placed insurance policy. Demonstrate a keen understanding of First National’s culture, services, as well as the mortgage industry in general to understand the unique needs for each position.

How you will contribute:

• Update cancellations
• Follow up on insurance policies
• Answer customer inquiries in a timely manner
• Monitor insurance claims, while working with customers and insurance adjustors
• Maintain force placed policy and report to insurance broker each month
• Complete special projects as assigned by Management

The experience you need:

• Post-secondary education and/or equivalent work experience required
• Proficient in MS Office applications, specifically Outlook, Word and Excel
• Strong communication skills, verbal and written, in both French and English
• Confident and assertive phone manner
• Excellent customer service skills
• Proven ability to accurately process high volumes of work
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Bilingual in French is an asset

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

#FNLOON