
Join us on a journey of endless possibilities
At Strada, possibilityisn’tjust a promise –it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide,you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Responsibilities
Handle inquiries via phone, chat, and email
Identify, investigate, and resolve client/employee issues and inquiries
Follow up on and analyze cases that are notimmediatelyresolved
Maintain call logs, reports, and documentation
Perform variousadditionaladministrative tasks as needed or assigned
Data entry, benefits administration, and benefits tracking/control
Skills and Competencies
Excellent PC and Microsoft Office skills
Strong customer service orientation
Excellent communication skills
Confidentiality and professional ethics
Problem-solving skills
Strong teamwork skills
Requirements
Experience in Customer Service (banking, retail, sales, etc.)
Students or graduates in Human Resources, Labor Relations, or related fields (preferred)
Bilingual Englishproficiency(mandatory)
Full-time availability
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change andaccomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work and Our People – We understand that what we doimpacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, wherepermittedby law and asappropriate forthe role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing.You’llbe informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse,equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country whereyou'reapplying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

With over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity to simplify workforce management. With solutions designed and built with people at the center, we deliver accuracy and confidence at scale.
With 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and unlock new possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way.
Strada. From Pay to Possibility™