Job Description

The Reporting Specialist – IT, Reporting & Analytics is responsible for designing, developing, and maintaining data reports and dashboards that support IT operations, business performance, and strategic decision-making. This role ensures accuracy, integrity, and timely delivery of analytics while partnering with IT and business stakeholders to translate data into actionable insights

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, develop, and maintain standard and ad-hoc reports, dashboards, and visualizations for IT and business users.
• Gather, analyze, and document reporting requirements from technical and non-technical stakeholders.
• Translate business and operational needs into effective data models, metrics, and KPIs.
• Ensure data accuracy, consistency, and integrity across all reporting outputs.
• Monitor data quality, identify anomalies, and resolve reporting discrepancies.
• Automate recurring reports and optimize reporting processes for efficiency and scalability.
• Support IT operations reporting, including system performance, service delivery, incident management, and capacity planning metrics.
• Partner with data engineers, system owners, and business analysts to source and integrate data from multiple systems.
• Maintain documentation for data definitions, report logic, dashboards, and reporting processes.
• Provide end-user support, training, and guidance on reports, dashboards, and self-service analytics tools.
• Ensure reports comply with governance, security, and data privacy standards.
• Continuously evaluate and recommend improvements to reporting tools, methodologies, and best practices.

REQUIREMENTS – Knowledge, Skills, and Abilities:

1. Excellent written, verbal and interpersonal communication skills
2. Excellent organizational skills and attention to detail
3. Excellent documentation skills
4. Team player
5. Excellent management skills
6. Ability to provide clear and accurate information through multiple media
7. Ability to extrapolate, from historical trends, future volumes and staffing needs
8. Ability to manage open requests and follow up when necessary, without outside direction
9. Ability to effectively manage time with strong attention to detail
10. Ability to read and interpret documents including safety rules, operating and maintenance instructions, procedure manuals and general correspondence
11. Ability to write routine reports and correspondence.
12. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
13. Ability to carry out instructions furnished in written, oral, or diagram form
14. Ability to deal with problems involving several concrete variables in standardized situations
15. Ability to politely, tactfully and firmly interact with a wide range of people and personalities
16. Ability to work in an environment with potential interruptions
17. Ability to manage multiple simultaneous tasks with individual timeframes and priorities
18. Ability to motivate and encourage a team of front-line employees
19. Ability to set and manage to expectations for a team responsible for direct customer contact

Qualifications About Us
Convey Health Solutions, together with Pareto Intelligence™, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post--Affordable Care Act environment.

As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle--from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Convey's operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans--especially seniors and vulnerable populations.

Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most. Learn more at http://www.ConveyHealthSolutions.com