Job Description

Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Sites: Krembil Discovery Tower (Toronto Western Hospital)
Department: Altum Health
Reports to: Manager, Central Administration
Wage Range: $30.04 - $37.55 per hour
Hours: 37.5 hours per week
Shifts: Days, Monday - Friday
Status: Permanent Full-time
Closing Date: May 26, 2026

PURPOSE

As an integral member of Altum Health (AH), the Reports Coordinator supports Quality Assurance to support our WSIB, Employer Insurance services and motor vehicle accident insurer services. As an integral member of Altum Health, the Reports Coordinator is responsible for reviewing WSIB and Employer Insurer Reports or MVA reports prepared by healthcare professionals, ensuring the reports are of the highest quality and are delivered to the referring agency/insurance company/customer on time.

KEY RESPONSIBILITIES:

Report Quality Review and Completion

• Responsible for delivering a completed report in a timely manner and of the highest quality
• Formats the report as per specific formatting requirements based on service level agreement with insurer(s)
• Review entire report and edit all non-medical errors such as spelling and grammatical errors. Ensure all changes are tracked; reports can be up to 50 pages
• Document any inconsistencies and/or omissions within the report
• Ensures all customer questions are answered as per the healthcare professional’s area of practice/scope
• Adds suggested corrections and/or questions related to the content of the report
• Sends the reviewed and edited report with tracked changes to the healthcare professional for approval, clarification and/or edits
• Ensures report turnaround time for quality review is same day or next day if received by cut off time (one hour before close) and submitted to the customer
• If multi-disciplinary assessments are required, ensures there is consensus and consistency among healthcare professionals; this may require multiple follow-ups with the healthcare professionals assigned to the file
• Tracks and maintains workflow; as required, re-prioritizes and communicates updates with appropriate team members

Review of Insurance Documentation

• Reviews motor vehicle accident insurance documentation, including OCF‑18 (Treatment and Assessment Plan) and OCF‑23 (Minor Injury Guide Framework), for completeness, accuracy, and alignment with submitted reports
• Identifies discrepancies between insurer forms, reports, and clinical documentation and follows up as required

Provides exemplary and timely customer support to internal and external stakeholders primarily by phone and electronic mail

• Frequently communicates with healthcare professionals if there are any inconsistencies and/or omissions within the report or if there are any suggested corrections and/or questions related to the content of the report
• Frequently communicates with healthcare professionals to ensure reports are of the highest quality are completed within timeframe outlined in the service level agreement(s)
• Frequently communicates with the referring agency/insurance company/customer if clarification is required, if a healthcare professional has requested additional medical documents, and/or if a healthcare professional has requested diagnostic imaging; informing the referring agency/insurance company/customer if a report will be late
• Maintains professional and courteous communication with all involved parties
• Works as part of a team and collaborates with all parties involved
• Escalates any concerns that may arise regarding a report as appropriate

Qualifications

• Healthcare professional designation is preferred
• 2-3 years of experience reviewing and editing Auto Independent Examination reports is required
• Excellent computer skills in MS Word, Excel, outlook is required
• Excellent organization and coordination skills required to ensure timeliness, comprehensiveness and accuracy of report content
• Excellent communication and interpersonal skills to deal effectively with healthcare professionals to obtain or clarify information
• Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

University Health Network thanks all applicants for their interest, however, only those selected for further consideration will be contacted.