Job Description

Spring Forward Family Centre is seeking a dedicated and detail-oriented Reports and Data Entry Specialist to join our team. The successful candidate will be responsible for managing data entry tasks, generating reports, and maintaining accurate and up-to-date records. This role plays a crucial part in supporting our organization's mission to empower families and individuals.

Responsibilities:

• Checking all company reports and documents for accurate spelling, grammar and punctuation
• Entering data into a range of reports, including both numerical and text-based information
• Ensuring all reports are formatted accurately with no errors
• Improving the templates for standard documentation for an improved user and clients experience
• Ensuring all templates are accurate
• Collating information from a number of sources into one document
• Logging and recording all reports and documentation produced by the company, ensuring all deadlines are met
• Following up with clients and other stakeholders for relevant information when this is not available in company records
• Sending out all documentation/ensuring all items are collected by clients in a timely manner, liasing with the onsite team as required
• Ensuring document integrity and quality assurance
• Maintaining report records, storing all reports to current processes and ensuring reports are added to client clinical records efficiently
• Working with colleagues to ensure consistency of report quality between individuals and between departments
• Controlling access to documentation
• Proofreading documents upon request.
• Enter client data into reports
• Monitor report finalisation and sending of reports
• Adding performance data into reports
• Adding scripts into video templates such as heygen and pictory for client use.

Requirements:

• Bachelor's degree preferred
• 2-3 years’ experience in data entry, administrative task with complete secrecy in managing confidential documents, and manage document recovery.
• BPO supervisory experience for 2yrs with exposure in Postmortem, Business Review and CRM’s
• Knowledge of document management systems like Microsoft 365 and Sharepoint
• Proficiency in document capturing systems like CAPSYS Capture and Xerox DocuShare.
• An excellent grasp of Microsoft Office programs.
• Top-class typing and report writing skills.
• Detail-focused document organizing abilities.
• Familiarity with the relevant regulations regarding document keeping and handling.
• Able to proactively manage database changes using software management systems.
• Time-oriented approach to handling queries and tasks

Experience:

• Data analysis skills: 1 year (Required)
• Admin Task: 1 year (Required)
• Document Specialist: 1 year (Preferred)

Benefits and Perks:

• Permanent Work from Home Set-Up
• Day Shift following Australian time and Weekends Off
• Leave Credits that can be used on your 3rd month
• Equipment Loan available on your 3rd month
• Monthly Wellness Reimbursements

Salary:

• Starting 40k/mo negotiable depending on experience

Start Date: ASAP

Process:

• Screening Interview
• In Depth Interview (Behavioural)
• Post Interview (Profiling)
• Job Offer