Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Reports Analyst works individually and in a team environment to develop and maintain quality analyses and processes within Global Support Services and across cross-functional teams. Responsibilities of this position include: Data Analysis, Process Improvement, and Documentation.
Job Requirements:
Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity
Work with management to define reporting and data requirements and produce timely internal or customer deliverables
Create and distribute routine and/or ad-hoc reports in support of non-standard requirements
Perform analysis to validate process compliance and provide trend/early-warning analysis
Identify opportunities to improve processes and performances
Partner with team members to build and maintain call scorecards to measure productivity and performance
Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services
Provide back-up support during periods of high-volume workflow
Take on additional projects as assigned by manager
Work both independently and in a cross functional team environment
Qualifications
Work in US business hours
Completed Highschool/Diploma/Vocational course
At least 1-2 years of relevant reporting experience preferably in BPO/Call Center industry
Advanced Excel and Access skills
Strong analytical, problem solving, and mathematical skills with a detail oriented mindset
Excellent verbal and written English
Team player as well as ability to work individually with minimum supervision
Strong interpersonal skills to facilitate cross functional interaction
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness!
