• Gather and compile daily operational metrics including ticket averages, job counts, revenue, conversion rates, callbacks, and upsells
• Collect and track call center metrics such as calls handled, call duration, conversion rates, and stacked services
• Generate daily reports for delivery during U.S. business hours
• Analyze call transcripts using AI tools to evaluate customer interactions based on set quality standards
• Review random calls manually to validate AI-generated grading accuracy
• Calculate labor rates and productivity metrics based on revenue, hours worked, and capacity
• Track membership sales performance across teams and technicians
• Learn and navigate the Housecall Pro CRM system
• Follow established workflows and reporting procedures accurately
• Ask clarifying questions when needed to ensure data accuracy and reporting quality
