Inizio Partners

Reporting Developer, Digital CX

Inizio Partners  •  Jersey City, NJ (Hybrid)  •  2 months ago
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Job Description

  • Job Type: Hybrid
  • Location: Jersey City, NJ
  • Duration: 12 months

Role: Reporting Developer, Digital CX

The Reporting developer will be able to design and develop Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, NoSQL, and SQL data query/extraction coding.

Our Digital CX team focuses on building a culture where the best people can do their best work. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location

This is a hybrid position based out of Jersey City, New Jersey

Knowledge, Skills, and Abilities Needed - -

Responsibilities Include:

  • Develop and manage native Genesys Cloud CX reports and dashboards.
  • Design and develop reporting solutions using Tableau and/or PowerBI.
  • Conduct data query/extraction coding using big data, NoSQL, and SQL technologies.
  • Collaborate with various teams to ensure reporting solutions meet business requirements.

Qualifications for Consideration:

  • Advanced knowledge of Contact Center Reporting and dashboards.
  • Proficient in Tableau and/or PowerBI design and development.
  • Experience with big data, NoSQL, SQL data query/extraction coding.

Good to Have: -

  • Experience in developing complex reporting solutions for large data sets.
  • Knowledge of Genesys Cloud CX reports and dashboards.
Inizio Partners

About Inizio Partners

Inizio Partners is a full-service recruitment agency specializing in executive search, permanent placements, and contingency staffing. We are proud to partner with some of the most innovative and influential companies in the world helping them in identifying premier talent across business and technology.

Our founding team members are industry veterans with over 25 years of business and technology experience leading global companies, and they possess expertise in identifying top talent.

Our recruitment process is highly personalized and tailored to each customer's unique needs. We take the time to thoroughly understand our customer's business, products, market position, corporate culture, employee benefits, and candidate expectations, to ensure that we are delivering top-quality candidates that are an ideal fit for their organization.

Our services:

1) Executive Search

2) Business & IT Fulltime Placements

3) Contingency Staffing

4) Retained Search

Our differentiators:

- 40%+ faster turnaround time compared to market

- 30%+ cost-effective compared to big firms

- 90%+ profile acceptance

- Ability to serve across industries and technology

- Personalized / Tailored approach

- Easily accessible to our customers

Industries we serve:

- Software

- IT & Business Consulting Services

- Insurance

- Pharma & Medical Devices

- Financial Services

- PE & VC Backed Businesses

- Utility

- Manufacturing

- Defense

- Retail

Our Expertise:

C-Suite, Senior Leadership (Business & IT), Oracle ERP, SAP S/4 HANA, Salesforce, CPQ, Cyber Security, Data Science, Data Privacy, Project Management, Business Analysis, Six Sigma, ServiceNow, MuleSoft, Solution Architect, Enterprise Architect, M&A, Analytics, HRIS, Workday, PMO, Business Process Analysis, Infrastructure, AWS, Azure, Google Cloud etc.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Warren, NJ
Year Founded
2022
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