End Date
Sunday 14 June 2026
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid WorkingCIB Reporting & Analytics Manager, LBCM Service Provision
JOB TITLE: Reporting & Analytics Manager (LBCM Service Provision)
Experience: 7- 16
LOCATIONS: Hyderabad, India
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
WORKING HOURS: 13:30 – 22:30 (UK 09:00 – 17:00)
About This Opportunity
An exciting opportunity to join the Commercial team in India and support CIB COO.
Sitting within CIB COO, the Service Management team drive high quality management of internal and external Service Provision, Inward Due Diligence and optimal Property Management – providing dedicated support to improve the overall service experience and support the bank’s strategic agenda.
Key responsibilities
Support the maintenance and updatingof the Group’s Service Provision Catalogue (SPC) for services provided into LBCM
Provide input intothe identification, monitoring, and mitigation of live service provision risks and controls
Support the production and analysis ofLBCM service SLA reporting and path-to-green metrics
Contribute to impact assessmentsfor Group-wide changes impacting services into LBCM, including coordination and administrative support for SPIAs
Support governance activitiesrelating to third-party suppliers and dependent systems impacting LBCM service receipt
Assist with monitoring and trackingpath-to-green activity and SLA appropriateness, escalating issues where required
What You'll Need
Excellent PowerPoint,Excel and Power BI skills.
Ability to engage with and challenge a wide range of stakeholders.
Understanding of the non-ringfenced bank.
Ability tounderstand andmanagea wide range ofrisks and controls
Ability to analyse data andturn data into value-add insights.
Needs to be highly organised and proactive in finding opportunities to add value.
Eye for detail as accuracy is criticalin documenting core services.
Systems:
ServiceNow
RCSA
Nucleus
Dun & Bradstreet Onboard/Analytics
HelliosFSQS
News websites
SAP Ariba/Buying@LBG
Automated Portfolio Monitoring (APM)
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.
We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs.
The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
