Job Description

Control Testing Utility (CTU) Strategy, Governance & Automation (SG&A) - C11

Location – Pune, India.

We’re currently looking for a high caliber professional to join Control Testing Utility - Strategy, Governance & Automation (SG&A) India team C11 This is an Individual Contributor (IC) role based in Pune, India.

About the Team:

The Central Control Capabilities (CCC) function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. The function comprises four groups:

Control Assessment Call Listening Central Testing Strategy, Governance & Automation (SG&A)

The Control Assessment and Central Testing functions partner with the Control Owners (CO) and the In-business Control (IBC) Teams to conduct all the M&T activities for the key controls in scope of the Control Testing. These activities include:

• Control Design Assessments (CDA)
• Development of Operational Effectiveness Monitoring (OEM) and Operational Effectiveness Testing (OET) tools
• Monitoring Design Assessments (MDA) and Testing Design Assessments (TDA)
• Execution of OEM and OET activities
• Disposition and resolution of exceptions identified through Monitoring & Testing activities

The Central Testing function is primarily based in Citi Service Centers (CSC) in India. and is organized into three verticals:

M&T Execution M&T Automation Strategy, Governance & Automation (SG&A) India

The Strategy, Governance & Automation (SG&A) India function within the Central Testing organization is responsible for driving the strategy and defining the operating model for the Central Testing function in coordination with the SG&A India for Central Control Capabilities organization. The Officer will report to the SG&A India Head and play a key role in reporting, analytics, governance, stakeholder management, and continuous improvement initiatives across the Central Testing organization.

This role requires a strong combination of Control testing lifecycle, reporting, analytics, governance, stakeholder management skills, abilities to effectively manage data sourcing, analysis, reporting, driving periodic calls, issue management, and integration efforts.

The ideal candidate will possess:

• Experience 7-10 yrs
• Advanced analytical and reporting skills
• AI fluency and the ability to leverage approved AI tools to enhance reporting and analytics

Key principles underpinning this role include:

• Data Integrity & Governance: Establish a "single source of truth" by rigorously cleaning and governing data to guarantee accuracy, consistency, and compliance through robust data governance practices.
• Granularity & Accessibility: Store, analyze publishing data at the most detailed level possible, making it seamlessly available to intended users.
• User-Centric Design: Create reports, build data visualizations and dashboards following natural human cognition keeping layouts clean, reducing noise, and choosing charts strategically (e.g., bar charts for comparisons, line graphs for trends).
• Continuous Improvement: Treat reporting and business intelligence as an evolving capability by continuously enhancing dashboards, metrics, and reporting frameworks to meet changing business needs.

Key Responsibilities:

Reporting & Analytics

• Publish timely and accurate reporting for Control Testing Execution (CTE) teams and other reporting platforms.
• Ensure reporting accuracy, completeness, and adherence to agreed timelines.
• Provide actionable insights to leadership through detailed analysis and management reporting.
• Analyze business data to identify trends, patterns, themes, and areas requiring management attention.
• Perform in-depth analysis of incidents (INCs), including month-over-month trend assessments.
• Conduct deep-dives into identified trends and themes to determine root causes, improvement opportunities, and corrective actions.
• Develop and maintain dashboards and data visualizations using tools such as Power BI and Tableau.
• Ensure periodic reporting is delivered within agreed service levels and proactively communicate any exceptions or delays.

Governance & Stakeholder Management

• Moderate BAU governance calls for the Control Testing Execution organization (~750 participants), providing guidance and operational support.
• Manage and maintain databases containing workforce and operational information for approximately 750 CTE resources.
• Respond to stakeholder escalations and ad hoc requests, ensuring timely and effective resolution.
• Support leadership teams with timely insights and management information to facilitate decision-making.
• Collaborate effectively across functions and stakeholder groups to drive business outcomes.

Risk & Control Oversight

• Track, manage, and escalate incident tickets raised by CTE teams, ensuring timely resolution.
• Perform reviews to proactively identify risks, including duplication checks and Halo reporting reviews.
• Apply sound risk and control principles in day-to-day activities and appropriately escalate issues when required.
• Support governance, regulatory, and audit-related reporting requirements as needed.

Continuous Improvement & Strategic Support

• Identify opportunities for process improvement, automation, and operational efficiency.
• Support implementation of standardization and enhancement initiatives across reporting and governance processes.
• Leverage approved AI tools and technologies to improve reporting capabilities, analytics, and dashboard development.
• Contribute to team resilience by cross-training and supporting colleagues during periods of increased demand or contingency requirements.
• Continuously seek opportunities to improve data quality, reporting effectiveness, and stakeholder experience.

Education

• Bachelor’s degree in business Analytics, Marketing, Business, Finance, Statistics, Related quantitative disciplines

Shift timings

• Comfortable to work in EMEA Shift 1:30 PM IST to 10:30 PM IST

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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