Job Description

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready To

What You'll Actually Do

Do you have a background, experience, or pure passion for health and wellness? Do you get excited about analyzing data and problem solving? Personify Health is looking for a Reporting Analyst on the Client Operations team to handle the initial setup and automation of standard reporting requests from clients. Collaborate closely with Implementation, Account Management, Client Delivery and other Operations teams to ensure reporting provided meets client needs.

Essential Functions/Responsibilities/Duties

• Maintain a strong working knowledge of Personify Health products.
• Maintain a strong working knowledge of Personify Health reporting capabilities.
• Work with Implementation, Account Management, and Operations to understand client and service deliver (including agent) reporting needs.
• Triage reporting requests submitted to determine if the request can be supported and automated in Genesys, Calabrio, or Empower. Route requests that cannot be supported via standard reporting in Excel to Microstrategy team.
• Build standard reports in Excel, Genesys, Calabrio, and Empower to match agreed upon requirements and setup automated jobs to deliver reports to the client on the agreed upon cadence.
• Make updates to existing reports based on change requests made by clients (per contractual obligations).
• Engage in detailed analysis of data discrepancies to determine the source and resolution of errors.
• Innovate processes to drive overall performance of standard reporting.
• Perform additional duties as requested.

· Maintain and Deliver Timely reports from our ticketing system.

Qualifications

What You Bring to Our Team

Required Knowledge, Skills, and Abilities

• Strong technical aptitude
• Excellent interpersonal and writing skills.
• Strong organizational skills and detail orientation.
• Required to work cross functionally with co-workers and with external channel partners.
• Ability to work independently as well as part of a team.
• Solid mathematical, analytical, and problem-solving skills.
• A high level of professionalism, accountability, and positive work behavior.

Work Environment

At Personify Health we value and celebrate diversity, and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to change lives for the good.

Physical Requirements

· Must be able to remain in a stationary position 50% of the time.

· The person in this job needs to occasionally move about inside the office to access office machinery, filing cabinets and meeting facilities.

· Constantly operates a computer and other office productivity machinery, such as copy machine, computer printer, calculator, etc.

· Frequently positions self to maintain files in file cabinets.

· Frequently moves boxes or equipment weighing up to 25 pounds.

· Must communicate information and ideas so others understand. Must be able to exchange accurate information in these situations.

· Must be able to observe details at close range.

Disclaimer

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities, but constitutes a general description of the scope and function of the role within the company. Activities, duties, and responsibilities are subject to change at any time with or without notice.

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.