Job Description

Responsibilities include but are not limited to:

• Reports to the VP of Operations and / or COO
• Leads implementation of various reporting platforms to generate daily, weekly, monthly, and quarterly data 
• Acts as the single source of truth for all reporting requirements for Operations, QA, TA, Training, and Client Services Management Teams
• May be called on for ad hoc reporting requirements
• Ensures the development of Power BI Results to consolidate all reporting requirements
• Partners with Wing Assistant team for any consolidation opportunities

Reports and Deliverables:

• Daily EOD Summary of Absenteeism and Attrition
• Daily Churn Report
• Operational Dashboards
• Monthly Business Reviews (for Ops to present to COO, CEO)
• Ad Hoc Power BI Dashboards and ReportsScore Cards for All Employees (Updated Weekly)

Qualifications:

• Proven experience in data analysis, reporting, or business intelligence, preferably in a BPO or remote work environment.
• Significant experience with MySQL for querying, extracting, and analyzing operational and performance data.
• Proficiency in Power BI and other data visualization/reporting tools.
• Strong analytical skills and high attention to detail.
• Ability to manage and prioritize multiple reporting requests.
• Excellent communication skills and ability to collaborate across departments.