IntouchCX

Reporting Analyst

IntouchCX  •  Onsite  •  4 days ago
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Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are changing the way people think about customer care, and we need your help!

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will…
• Be responsible for real-time reporting and diagnosing trends in key performance metrics
• Generate weekly and daily KPI reports
• Ensure employee data is current and accurate for assigned program
• Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…
• High School Diploma or equivalent is required
• Experience in leadership and working in a supervisory role
• Advanced knowledge of MS Word, Excel and Google Docs
• Proficiency with formulas and pivot tables
• Excellent communication skills
• Ability to enter data with a high level of accuracy
• Adaptability to learn a variety of software programs (such as Javascript)
• Strong analytical and problem solving skills
• Flexibility to work evenings and weekends if needed
IntouchCX

About IntouchCX

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands.

We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations.

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Winnipeg, CA
Year Founded
Unknown
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