Job Description

Reporter Relations Representative

Salary: £26,227.50 p/a dependent on experience

Hours: Monday - Friday, 8:30am - 5pm

Hybrid working 2 Days in the office per week after training

Job role:
This is an exciting time to join the UK’s largest private healthcare teleradiology company based in Hastings, East Sussex, who are looking for a Reporter Relations Representative to join the team on a permanent basis.

You will be responsible for up to 50 contracted Doctors (aka Reporters) at any one time, and will liaise with them about shift patterns, dropped shifts and working extra hours and to ensure they have the best reporting experience.

You’ll be the ‘go to’ person for your doctors, their “voice”, and will liaise with other departments across Medica to ensure there is as little down time in reporting as possible, maximising productivity and revenue for the business.

This is a KPI driven role, and you’ll need to be comfortable working to targets and sometimes under pressure.

Who we are:

Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Requirements

Requirements:

• Customer service experience

• High level of accuracy and attention to detail

• Excellent written & verbal communication skills

• Ability to handle sensitive or confidential information competently

• Experience with stakeholder management within a business

• Excellent time management

• Experience managing your own workload and working independently

• Strong administration skills and IT literacy

• Evidence of working in a fast-paced environment

• Excellent problem-solving skills

Core benefits for you:

• 🕘 Flexible and hybrid working

• ⚖️ A company culture that promotes work life balance

• 🌱 Commitment from employers to continued learning and development

• 🧠 Access to Employee Assistance Programme

• 💸 Annual bonus

• 🌍 Enhanced holiday allowance + bank holidays

• 🕊️ Group life assurance

• 👵 Pension

• 🎉 Social events

• 🤒 Sick pay

• 🚲 Cycle to work scheme

• 🌳 Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.