Job Description

Angott Search Group is pleased to partner with a $4B Michigan credit union in the search for a Repayment Manager.

This is a critical leadership role responsible for overseeing all collections and repayment functions to ensure strong financial performance, regulatory compliance, and a consistent, member-centered experience. The Repayment Manager will lead a high-performing team focused on delinquency management, charge-offs, and loss mitigation while balancing organizational risk with thoughtful, solution-oriented member outcomes.

This role requires a leader who can operate effectively in a regulated environment, make sound credit decisions, and build a culture of accountability, professionalism, and service.

Responsibilities:

• Lead all repayment and collections functions, including delinquent loans, charged-off accounts, share accounts, foreclosures, and related recovery activity.
• Manage and develop a high-performing team, ensuring clear expectations, accountability, and ongoing coaching and development.
• Deliver a strong member experience by promoting respectful, solutions-oriented collections practices.
• Monitor and manage delinquency, charge-offs, and portfolio performance to meet organizational financial objectives.
• Ensure compliance with all applicable state and federal regulations governing collections and recovery activities.
• Oversee foreclosure processes, including asset disposition, short sales, and real estate preservation activities.
• Manage bankruptcy, garnishments, tax levies, small claims, and other legal recovery processes.
• Develop and monitor department budgets, performance metrics, and key collection indicators.
• Analyze portfolio trends and prepare regular reporting with insights and recommendations for leadership.
• Partner with internal stakeholders to align repayment strategies with broader lending and organizational goals.
• Facilitate process improvements and ensure consistent application of policies and procedures.
• Manage external agencies and ensure effective oversight of charged-off loan recovery efforts.
• Maintain accurate, timely, and compliant records across all collections activity.

Qualifications:

• Bachelor’s degree in Business, Finance, or related field required.
• 5+ years of collections or recovery experience within a financial institution preferred.
• 3+ years of leadership experience managing a collections or repayments team.
• Strong understanding of consumer lending, loss mitigation, and regulatory requirements.
• Experience with mortgage loss mitigation and government/conventional loan servicing preferred.
• Demonstrated ability to lead teams, drive performance, and manage complex operational functions.
• Strong analytical, communication, and decision-making skills.
• Ability to balance regulatory requirements with strong member/customer service orientation.