Job Description

Our Repairs and Maintenance team play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.

We have a new opportunity for a Repairs Surveyor to join our Guinness Property team. As a Repairs Surveyor, you will carry out surveys and property inspections and oversee the delivery of subcontracted repairs to ensure repairs are highlighted and completed in accordance with Guinness standards and timeframes.

Reporting into our Complex Repairs Manager, you will carry out surveys of properties within your specified region, including Damp Mould and Condensation inspections. You will be responsible for diagnosing the cause of complex faults and failures, and post-inspection works supporting Guinness Property to ensure high-quality, optimum works are delivered in budget, on time, safely and to a high standard whilst achieving and maintaining customer satisfaction KPIs and ensuring value for money is achieved through the delivery of effective procurement and management of repairs.

What we’re looking for:

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will be experienced and knowledgeable in surveying properties, you will also have great customer service skills and the ability to work autonomously to assess and improve property standards. You will also be able to demonstrate the following essential skills and experience:

• Excellent level of knowledge of building construction standards and legislation, and an ability to diagnose and specify remedies to building defects.
• Experience in undertaking assessments in line with the Housing Health & Safety Rating System.
• Understanding of responsive repairs, voids work, planned and cyclical repairs requirements.
• Ability to be proactive and work on own initiative, with limited supervision.
• Experience in managing contractors.
• Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face to face or by telephone.
• Good IT skills and knowledge of Microsoft Office, housing, and property management systems.
• Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records.
• Full Driving Licence.

Desirable Experience:

• A good understanding of the context of social housing
• Experience in working within a commercially aware environment.

Essential Qualifications

• Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher.
• Evidence of continuous professional development.

Desirable:

• Level 4 VRQ Certificate in Managing Damp, Mould, and Customer Care in Housing.
• RICS (Building Surveying) or MCIOB membership.

What we can offer you:

• Salary £45,818 per annum full-time, 39 hours per week, Monday to Friday.
• Company vehicle - for work use only
• 27 Days Holiday + Bank Holidays + Buy Extra Holiday + Increases with length of service
• Healthcare Cashback Plan
• Pension Contributions – up to 9% on a matched basis.
• Life Assurance 3 x salary
• Employee Assistance Programme offers include face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.
• Ongoing learning & career development opportunities

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.