Job Description

Create safer homes. Make a real difference.

Our Repairs & Maintenance teams are at the heart of our social purpose. Every day, they help create safe, warm, dry homes where our residents feel proud to live.

About the role

We are pleased to be expanding our London Repairs & Maintenance team and are recruiting for a Repairs Resident Liaison Officer on a full time, permanent basis.

You will be responsible for providing support to Guinness residents by progressing repairs cases to achieve effective solutions for our residents. Your time will be spent out and about in our communities, working in our central London office, with some time working from home.

A full driving licence and access to your own vehicle is essential for this role.

What we are looking for

You will be a confident communicator with good interpersonal skills and have experience of working on the go using mobile technology, you will also be able to demonstrate these essential requirements:

• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and drawing conclusions.
• Be able to have difficult conversations and write in depth written communications.
• People skills, being able to work with customers, management, senior management, including board members.

Essential requirements

• Educated to Level 3 (A level or equivalent) or able to demonstrate relevant experience in a similar role.

If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.

* The advertised salary includes a Local Job Supplement of £4000

A basic DBS is required for this role which will be paid for by The Guinness Partnership.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.