Job Description

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

We are currently recruiting for a Repairs Administrator to join our team in Canterbury.

To provide efficient administrative support for the delivery of responsive repairs and maintenance services within a social housing environment. The role ensures that repair requests are logged, scheduled, tracked, and completed in line with service standards and tenant expectations.

Responsibilities:

• Manage supervisors’ diaries and scheduling
• Improve data quality and usage of repairs systems
• Provide structured oversight of WIP, completed works, and overdue jobs
• Coordinate post-inspections and follow-up actions
• Track sickness and support resource planning
• Act as the first point of contact for tenants reporting repairs via phone, email, or online systems
• Log repair requests accurately on the housing management/repairs system
• Diagnose repair issues (where possible) and allocate appropriate trades or contractors
• Schedule appointments in line with priority categories and service level agreements (SLAs)
• Monitor outstanding repairs and follow up to ensure timely completion
• Liaise with contractors, operatives, and internal teams to coordinate works
• Update tenants on the progress of their repair requests
• Raise works orders and ensure correct coding, costing, and authorisation
• Maintain accurate records and documentation for all repair activities
• Handle complaints and escalate issues where necessary
• Support the team with general administrative duties, including reporting and data entry

You Will Need:

• Knowledge of repairs/construction
• Experience in an administrative role (housing or repairs environment desirable)
• Strong organisational and time management skills
• Excellent communication and customer service skills
• Ability to work under pressure in a fast-paced environment
• Good IT skills, including experience with databases and Microsoft Office
• Ability to prioritise workload and manage competing demands

Knowledge of social housing repairs processes (desirable)

We Will Provide:

• Excellent development and progression opportunities
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions)
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay
• Private Medical Insurance

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.