Job Description

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our International Repairs team is part of the Motorola Solutions business covering the Australia and New Zealand region. We are a professional repair services team that delivers Land Mobile Radio repair. We provide world-class service to meet and exceed customer expectations. Restoring customer confidence at the moment that matters

You will be responsible for:

• Perform a variety of tasks to test, diagnose and repair LMR ensuring quality workmanship and customer satisfaction.

• Depot level service for Subscriber radio communications equipment.

• Participate in meetings and interactions with stakeholders and customers if required.

• Change Management, including:

  • Codeplug management including associated documentation;

  • Radio Manager server and application management;

  • KMF/KVL/Encryption management;

  • Process improvements; and

  • End-to-end management of subscriber firmware, codeplug

• Ensuring repair turn-around targets are met

• To carry out new radio programming.

• Actively contributing to improvements in quality procedures.

• Cross trained across products families

• Ensure work ethic meets 5s requirements

• To undergo training as appropriate.

• Provides training and/or supports engineering in the training of employees or contractor on new product and updates.

• Able to apply logical, methodical, analytical approach to isolate and solve complicated problems

• Exercise quality procedures and practices at all times.

• Escalating technical issues to Repair Engineering team.

• Maybe required to perform other duties, as required

Basic Requirements

Education and Qualifications

Essential:

Diploma of Engineering / Electronics or equivalent experience

Experience and Skills

Essential:

• High level of knowledge of electronic repair, maintenance and alignment techniques and procedures.

• Possess a well-founded understanding of quality assurance processes.

• High level of communication skills and customer focused.

• High level of computer skills (Microsoft Office suite), including asset management systems and specialised Radio Programming software

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.