Job Description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Repair Technician III, 2nd shift (2:30 - 11:00pm).

What you will do in the position:

• Rework with Minimal Supervision and Limited Instructions
• Troubleshoots and processes equipment returned by customers for repair or exchange.
• Using sound judgment, works with minimal supervision on routine tasks and limited instructions on new assignments.
• Troubleshoots to component level to determine equipment failure and compares findings with customer complaints.
• Prepares repair estimates, as necessary.
• Performs rework modifications, updates, and realignments to return equipment to working order.
• Acts as Lead Technician and provides support to other technicians, as needed.
• Is able to troubleshoot mid to high complexity products (including bases).
• Validation and Documentation of Corrective Actions
• Validates and documents corrective actions taken to restore returned equipment to working order.
• Performs testing to ensure equipment functions according to specifications.
• Inspects finished products to verify conformance to industry and workmanship standards.
• Documents failure codes and repair information on company systems.
• Identification and Reporting of Problems with Products and Procedures
• Identifies problems with products and procedures and reports them to the Engineering Lead or Supervisor.
• Addresses any service/reliability issues that arise.
• Explains technical issues to internal customers.
• Documents known issues and works with assigned personnel to improve diagnostic and troubleshooting processes.
• Is able to access and use info in Agile.
• Is capable of reading and using schematics to aid in the troubleshooting process.
• Is knowledgeable about electronic components and their function, and to determine substitutions if the repair requires it.

What you will need to succeed:

• Qualifications
• Excellent soldering skills, capable of fine pitch remove and replacement of complex surface mount components
• Good verbal and written communication skills.
• Ability to read/interpret manufacturing drawings and schematic diagrams
• Ability to use common hand tools.
• Capable of operating required equipment.
• Ability to exercise good judgment.
• Good interpersonal skills.
• Ability to operate a Personal Computer.
• Experience
• 4+ years electronic equipment diagnosis and repair experience
• Education
• Associates degree in Electronics Technology, Technical School or Certificate, or equivalent combination of education/experience including understanding of basic electronics theory - Required
• Travel: 0%

The posted pay range, $23.80 - $31.74, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.