Job Description

Repair Technician

Düsseldorf

售后服务类

Responsibilities

1. Product Inspection & Fault Diagnosis Perform visual inspections, functional checks, and fault diagnosis on robotic lawn mowers and related products returned for repair; Use company-provided diagnostic software, testing tools, and repair equipment to identify and locate product faults; Determine the root cause of faults and the appropriate repair solution based on inspection and test results; Accurately record product faults, diagnostic results, and repair information as required. 2. Product Repair Perform product disassembly, component replacement, reassembly, and repair in accordance with repair SOPs; Troubleshoot and repair common issues involving motors, sensors, PCBs, wiring harnesses, wheel assemblies, cutting discs, batteries, and other components; Properly use repair tools, testing equipment, fixtures, and other required equipment; Ensure all repair activities comply with company safety, quality, and operational standards. 3. Post-Repair Testing & Quality Verification Perform functional testing and complete product inspections after repair; Confirm that repaired products meet company quality and delivery standards; Troubleshoot and resolve any abnormalities identified during post-repair testing; Improve first-time repair success and minimize repeat repairs and product returns. 4. Product Inspection & Refurbishment Inspect, evaluate, and grade returned products according to company standards; Clean, repair, replace components, and refurbish eligible products; Perform functional testing and quality inspections after refurbishment; Organize and package refurbished products and accessories according to company requirements. 5. Repair System & Data Recording Accurately record diagnostic results, fault causes, repair actions, and replaced spare parts in the company repair system; Ensure consistency between product serial numbers (SN), repair work orders, and physical products; Accurately register spare parts used during the repair process; Support reconciliation and verification of repair data, spare parts, and inventory information. 6. Repair Center Workplace Management Maintain a clean, organized, and safe repair workstation; Properly manage and use repair tools and testing equipment; Comply with repair center safety requirements, ESD procedures, and operational standards; Coordinate with spare parts, warehouse, and other teams to support efficient product flow. 7. Other Responsibilities Support engineers in testing and validating new products, new repair solutions, and repair SOPs; Promptly report recurring, batch-related, or potential product quality issues identified during repairs; Participate in company-provided product knowledge and repair skills training; Perform other related duties based on the operational requirements of the Repair Center.

Qualifications

1. Technical background in electronics, electrical engineering, mechanics, mechatronics, automotive repair, or a related field; 2. Basic mechanical disassembly, inspection, and repair skills; 3. Ability to properly use screwdrivers, multimeters, and common repair tools; 4. Strong hands-on ability and willingness to perform practical repair and workshop-based tasks; 5. Detail-oriented and able to follow standardized processes and repair SOPs; 6. Strong sense of responsibility, quality awareness, and safety awareness； 7.Preferred candidates will have experience in one or more of the following areas: Repair and maintenance experience with robots, robotic lawn mowers, power tools, or outdoor power equipment; Repair experience with home appliances or consumer electronics; Repair experience with e-bikes, automobiles, or electromechanical equipment; Repair experience involving PCBs, motors, sensors, batteries, or electronic control systems; Experience working in a warehouse repair center, after-sales service center, or refurbishment/repair center.

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