The Guitar Center Company

Repair Tech Area Specialist - D46

The Guitar Center Company  •  Winter Park, FL (Onsite)  •  14 hours ago
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Job Description

The purpose of this job is to provide maintenance and repair service on customer owned instruments, as well as assist in maintaining store owned equipment. In addition, the Area Specialist will provide guidance and assistance to other Repair Techs within a specific geographical area.

RESPONSIBILITIES/DUTIES

  • Interact with customers, offering consultative services that lead to the sale of repair services and merchandise and a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Travel to stores within a specific geographical region to provide certification and skills training
  • Including New Hire training, Grand Opening training, etc.
  • Evaluate store performance and give recommendations on areas for improvement within the store
  • Reporting issues to Repair Support team at GC Headquarters
  • Field support calls/emails form Support Techs in assigned areas
  • Maintain store owned gear as requested
  • Complete warranty repair work as required
  • Additional duties as assigned.

Qualifications

  • High School Diploma or GED required
  • Valid state driver's license and automotive insurance
  • 2 years of repair tech experience
  • 1 year of professional customer service experience
  • Intermediate proficiency in the MS Office suite (Word, Excel, Outlook)
The Guitar Center Company

About The Guitar Center Company

We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet. Meet the family or, as we call them, The Guitar Center Company.

Guitar Center. But there's more to us than guitars and basses.

We carry all kinds of musical instruments, plus essentials like amplifiers, recording equipment, lighting, live sound, DJ gear, with services like lessons, rentals and repairs. How do we do it all? With the most talented group of music-loving Associates in the world.

Guitar Center Professional is a network of account managers and engineers with direct access to the world’s best manufacturers. From personal studios to concert venues, we design and install custom audiovisual systems that exceed your expectations.

Audio Visual Design Group (AVDG) meticulously designs, engineers, and installs next-gen audio, video, and lighting systems for homes and businesses around the globe. Their world-class technical staff brings the most incredible personal musical experience to everyone on the planet.

Music & Arts believes deeply in the transformative power of music. Their collaboration with students, parents, and teachers includes providing lessons, rentals, repairs, plus all levels of band and orchestra sales and service.

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Please Be Advised - Recruitment Scams: we will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. If you find a job posting on a third-party job site, such as LinkedIn, please know that a legitimate posting will direct you to our careers site to apply. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or phone call, with a Recruiter and/or company employee(s). Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, please visit the Federal Trade Commission.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Westlake Village, CA
Year Founded
1964
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