Southern States Cooperative

Repair Tech Area Specialist - D46

Southern States Cooperative  •  Winter Park, FL (Onsite)  •  1 day ago
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Job Description

The purpose of this job is to provide maintenance and repair service on customer owned instruments, as well as assist in maintaining store owned equipment. In addition, the Area Specialist will provide guidance and assistance to other Repair Techs within a specific geographical area.

RESPONSIBILITIES/DUTIES

  • Interact with customers, offering consultative services that lead to the sale of repair services and merchandise and a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Travel to stores within a specific geographical region to provide certification and skills training
  • Including New Hire training, Grand Opening training, etc.
  • Evaluate store performance and give recommendations on areas for improvement within the store
  • Reporting issues to Repair Support team at GC Headquarters
  • Field support calls/emails form Support Techs in assigned areas
  • Maintain store owned gear as requested
  • Complete warranty repair work as required
  • Additional duties as assigned.

Qualifications

  • High School Diploma or GED required
  • Valid state driver's license and automotive insurance
  • 2 years of repair tech experience
  • 1 year of professional customer service experience
  • Intermediate proficiency in the MS Office suite (Word, Excel, Outlook)
Southern States Cooperative

About Southern States Cooperative

Welcome to Southern States Cooperative's Company Page!

You can also visit www.southernstates.com for special updates, our library of articles and more! Ask us for expert advice on farming, raising livestock, gardening and more.

Vision:

To be the trusted hometown ag retailer, generating sustained results for our customers and profitability for our cooperative members.

Mission:

To be customer focused, providing superior products and services with expertise for farms and around the home.

Core Values:

Our values are rooted in relationships, hard work, tradition, integrity and a dedication to the land, livestock and a rural way of living.

One Team: We trust, develop, and value one another.

Customer Experience: We nurture valued relationships and exceed customer expectations.

Sustainable Growth: We generate operational earnings to reinvest in the growth of our Member Owners, our employees, facilities and equipment.

Open Communication: Employees are well-informed, understand company direction and their role in the success of our cooperative.

Accountability: We live up to our commitments daily.

Integrity: We do the right thing. Every day.

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Industry
Agriculture & Forestry
Company Size
1,001-5,000 employees
Headquarters
Richmond, Virginia
Year Founded
1923
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