Job Description

Repair Supervisor – Heathrow Support

We’re looking for a proactive and relationship-driven Repair Supervisor to support our operations at Heathrow In this role, you’ll oversee the end-to-end repair process managing everything from raising quotes and coordinating works to ensuring customers are fully satisfied before handing projects over to the delivery team.

You’ll spend 3–4 days a week in the office, collaborating closely with clients, customers, subcontractors, and internal teams. A driving licence is preferred but not essential

What you’ll do:

• Manage repair requests from initial quote through to handover

• Build strong relationships with customers, suppliers, and subcontractors

• Ensure excellent communication across all stakeholders

• Maintain high customer satisfaction and smooth operational flow

• Support the delivery team with clear, accurate project information

What you’ll bring:

• Outstanding communication and relationship-building skills

• Confidence in managing multiple stakeholders

• Strong organisational skills and attention to detail

• A collaborative, solutions-focused attitude

We offer a range of fantastic benefits including:

Benefits:

• Competitive salary (dependent on experience).

• Clear career progression pathways.

• Extensive training opportunities through our dedicated learning platform.

• 25 days holiday (plus bank holidays).

• Company pension scheme.

• Life Assurance and Employee Assistance Programme.

• Personal Development Incentive (PDI).

• Cycle to work scheme and other employee perks.

• Private medical insurance

• Company Car

Please note:

This role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/