Job Description

Provide excellent customer service and support the daily activities associated with the Repair Station administration.

Essential Duties and Responsibilities include the following, other duties may be assigned:

• Respond to customer emails and phone calls in a timely manner and provide the requested information with accuracy and diligence.
• Communicate internally with various department and coordinate the necessary actions to achieve the daily production targets.
• Provide on time feedback to customers and internal Management Team by emails, phone calls or in person.
• Maintain the Receiving Data Log in a daily bases, Populate Invoicing Log and update the respective information into the system.
• Create SAP orders, Follow up with vendors and internal departments for order status, release orders as they appears available.
• Provide Quotes and Invoicing documentation to customers and inform the Accounting Department of any outstanding payments for the proper handling.
• Prioritize and schedule repairs by RO#.
• Create claim forms for the repairs to be send offsite. Follow up consequently.
• Be able to set up shipments to customers and contractors.
• Archive documentation and maintain a database of it (hard and soft copy).

Requirements

Education/Experience:

Education

• High school diploma or GED equivalent required

Experience

• Two or more years of customer service or clerical experience
• Demonstrated leadership and interpersonal skills due to constant communication with customers and internal personnel at all levels.
• Be able to interpret technical data and instructions
• Must be able to communicate effectively with different Departments and coordinate the necessary tasks with the respective personnel.
• Must be detailed oriented and organized in daily bases.
• Must provide feedback and work closely with the supervisors and management team and assist in team meetings