Job Description

About the Role

We're looking for a detail-oriented, communicative professional to join our Global Repair Services team. In this role, you'll be the go-to person for managing internal repair data, coordinating logistics and deliveries, and maintaining strong relationships with customers and internal stakeholders.

You'll work in a global environment with a primary focus on the US market, ensuring data accuracy, smooth operations, and excellent service delivery across our repair and return services.

What You'll Do

Data & Systems Management

• Own and maintain internal repair services data in Salesforce and Oracle, ensuring accuracy, consistency, and timely updates
• Monitor and report on key operational KPIs — including On-Time Delivery (OTD), SLA performance, inventory levels, and budget tracking
• Prepare dashboards, reports, and presentations for management and customer business reviews
  

Logistics & Delivery Coordination

• Manage end-to-end RMA (Return Material Authorization) processes for customers and internal teams
• Coordinate deliveries, prioritize shipments, and ensure SLA adherence
• Support spare parts replenishment and raw material supply to global repair centers
  

Client & Stakeholder Relationships

• Serve as a key point of contact for customers and Customer Business Units on repair status, delivery timelines, and service updates
• Build and maintain strong working relationships with internal teams, repair centers, and external vendors
• Support tender responses with operational, logistics, and SLA inputs
  

Process Improvement & Projects

• Drive process improvement initiatives in collaboration with IT and Operations teams
• Manage logistics-related projects from planning through execution, tracking milestones and coordinating across functions

What You Bring

• 2–5 years of experience in operations, logistics, data management, or a similar role in a global/customer-facing environment
• Hands-on experience with Salesforce and Oracle is essential
• Excellent communication skills — you're comfortable presenting to management and customers, writing professional emails, and leading calls
• Strong data management skills — you're organized, accurate, and know how to turn raw data into meaningful insights
• Project coordination experience — ability to manage multiple priorities, timelines, and stakeholders simultaneously
• Problem-solver mindset — you identify issues, find root causes, and drive solutions
• University degree required
• High-level English proficiency (spoken and written)
  

You'll Stand Out If You Have

• Experience in telecom, hardware repair, or supply chain operations
• Familiarity with RMA/return processes and SLA management
• Experience managing external vendors or subcontractors
• Knowledge of BI/reporting tools (Power BI, Tableau, Excel advanced)

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'