Job Description

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

MAIN ROLE AND ACTIVITIES

1. Provides in-house and on-site advanced level technical support to analyze, troubleshoot and repair VAT products.
2. Provide highly visible customer support through in-house and on-site customer repairs
3. Operate and maintain operational quality of system equipment
4. Serves as a customer contact for technical matters for the project at hand
5. Serves as a liaison with the Product Groups about product challenges in the field providing detailed feedback for troubleshooting, service, repair, and product improvements
6. While working in-house you will monitor and maintain the service workflows ensuring customer turn times
7. Write concise, clear failure reports for distribution to the customer.
8. Leverage VAT ERP system and tools to select parts necessary for repair and order from the spares depot.
9. Complete the repair and test the product to factory specifications.
10. Travel to customer's site for field repair or training when necessary.
11. Provide feedback to the factory regarding VAT and Competitors products.
12. Must be available to work overtime including weekend and week days as required
13. Must be capable to travel internationally when factory-training if required.

KEY EXPERIENCES - What experiences bring success to this position?

1. 5 years relevant work experience
2. Strong interpersonal, organizational, and communication skills.
3. Ability to lift 50 pounds with frequent lift/ carry of 25 pounds and to stand on your feet for extended periods throughout the workday.
4. Strong mechanical assembly, analytical and troubleshooting abilities.
5. Understanding of Basic Electronics.
6. Ability to function independently and multi-task.
7. Computer skills - proficient with Microsoft Outlook and Office applications.
8. Ability to travel both domestically and internationally, as required.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct