Job Description

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

We are looking for a Service Center Repair Engineer to provide frontline and back-office support to repair technicians in our Bydgoszcz service center. This role combines technical expertise with analytical skills to drive continuous improvement initiatives, optimize repair processes, and ensure operational excellence.

Key Responsibilities:

• Provide technical support and guidance to repair technicians for complex issues.
• Act as the first point of escalation for troubleshooting and problem resolution.
• Manage repair documentation, workflows, and system updates to support back-office operations.
• Lead continuous improvement projects to enhance efficiency, reduce turnaround time, and improve quality.
• Analyze repair data and performance metrics to identify trends and implement corrective actions.
• Collaborate with engineering teams to develop tools, processes, and best practices for repair operations.
• Ensure compliance with technical standards, safety procedures, and quality requirements.
• Participation in audits and preparing audit proof processes

Required Qualifications:

• Education: Degree or diploma in Electronics, Electrical Engineering, or related field.
• Experience:
• Previous experience in electronic repair or service center environment.
• Strong background in troubleshooting and technical support.
• Skills:
• Capacity to diagnose hardware/software device faults.
• Ability to analyze data and generate actionable insights.
• Knowledge of continuous improvement methodologies (Lean, Six Sigma preferred).
• Familiarity with repair tools, test equipment, and software systems.
• Languages: Fluent in Polish and English.

Preferred Qualifications:

• Experience with payment terminals or similar electronic devices.
• Advanced knowledge of ESD standards and IPC soldering guidelines.
• Proficiency in data analysis tools (Excel, Power BI, or similar).

What We Offer:

• Opportunity to work in a global organization with advanced repair processes.
• A dynamic and international work environment.
• Exposure to strategic transformation projects and cutting-edge operational practices.
• A chance to contribute to impactful initiatives that shape the future of commerce.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
We want to adapt our processes and create a safe work environment that welcomes everyone.
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