Job Description

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping customers achieve their goals while minimizing environmental impact.

Nikkiso Cryogenic Services is seeking a highly organized and customer-focused Repair Coordinator to serve as the central point of coordination for repair operations. This role is critical to ensuring seamless communication between customers, engineering, shop operations, and procurement while driving efficiency, accuracy, and on-time delivery of repair services.

The ideal candidate thrives in a fast-paced industrial environment, demonstrates strong ownership of work, and is passionate about delivering exceptional customer service and operational excellence.

Why Join Nikkiso Cryogenic Services?

• Opportunity to work with industry-leading cryogenic and rotating equipment technologies
• Collaborative, team-oriented environment with global impact
• Commitment to operational excellence and continuous improvement
• Career growth and development opportunities

Responsibilities

• Act as the primary liaison between customers, engineering, shop operations, and procurement to ensure accurate and timely execution of repair jobs.
• Coordinate and manage repair workflows from intake through completion, ensuring adherence to scope, schedule, and quality expectations.
• Maintain detailed and accurate job documentation, including inspection reports, material usage, and labor hours.
• Provide proactive, professional communication to customers and internal stakeholders regarding job status, scope changes, and delivery timelines.
• Review completed work orders for accuracy, completeness, and alignment with quoted scope prior to invoicing.
• Prepare and issue final invoices in accordance with company policies and customer requirements.
• Support continuous improvement initiatives focused on communication, workflow efficiency, and customer satisfaction.
• Collaborate cross-functionally to resolve issues, mitigate delays, and drive successful outcomes.

Qualifications

Experience & Education

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 3–5+ years of experience in service coordination, repair operations, production scheduling, or industrial operations.

Skills & Competencies

• Strong customer communication and problem-solving skills.
• Ability to read and interpret drawings, parts, and basic equipment functions.
• Working knowledge of quoting, job costing, and invoicing processes.
• Proficiency in ERP systems and Microsoft Office Suite.
• Strong attention to detail, organization, and ability to manage multiple priorities.

Preferred Qualifications

• Experience in industrial equipment, rotating machinery, or pump repair environments.
• Familiarity with mechanical systems and repair components.

Work Environment

• Combination of office and shop environment with frequent cross-functional interaction.
• Occasional exposure to industrial noise, temperature variations, and shop conditions.

Safety

• Adhere to all company safety policies and procedures.
• Utilize required personal protective equipment (PPE) when in designated areas.

EEOC Statement

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.