Job Description

The Repair Administration Coordinator is responsible for supporting and coordinating repair administration processes and related customer service activities. This role serves as a liaison between Field Technicians, Authorized Repair Centers (ARCs), Mobile Service Technicians, and internal departments to ensure efficient service execution and customer satisfaction.

Scope
This position supports repair administration, inventory coordination, technical inquiries, and service tracking activities for HYTORC Service operations, including in-house (South Hackensack) and field service functions.

Responsibilities

Repair Administration

• Process repair work orders for in-house technicians (South Hackensack) and Mobile Service technicians (Field Service).
• Manage warranty repair processing.
• Process repair work orders for ASC and Field Service rental/demo equipment.
• Follow up with customers on pending service billing.
• Assist with preparation of repair quotations.
• Maintain consistent follow-up with Warehouse and Field Service teams to ensure timely order completion.
• Review, verify completeness, approve, and submit customer account documentation.
• Process customer credits in accordance with company policies.
• Coordinate with carriers for shipment tracking and proof of delivery.
• Partner with Rental/Demo teams to arrange loaner equipment during extended repair cycles.

Inventory Support

• Process inventory transfers and return authorizations.
• Support backorder fulfillment activities.
• Process repair parts orders for Mobile Vans, ARCs, and branches.

Technical and Customer Support

• Respond to product and process inquiries from sales teams and customers.
• Provide basic technical guidance related to products and repair processes.
• Assist in implementing customized customer service processes for repairs and calibrations.

Service Tracking and Documentation

• Track incoming repair volume (South Hackensack).
• Maintain accurate records of service activities and transactions.
• Document and update sales and field support policies and procedures.
• Support coordination between Sales Executives and headquarters as required.

Supervisory Responsibilities
None.

Qualifications

Education and Experience

• Minimum of 1 year of experience in customer service, repair coordination, or related field.
• Prior experience in sales support or customer support preferred.

Skills and Competencies

• Strong organizational and administrative skills.
• Ability to communicate technical and product information effectively to both internal teams and customers.
• High attention to detail and ability to manage multiple priorities.

Systems and Tools

• Proficiency in Microsoft Office Suite.
• Experience with WMS, CRM, and ERP systems preferred.

Physical Requirements

• Ability to perform occasional work in a warehouse environment.
• Ability to work flexible hours and overtime as required.

Work Environment

Combination of office and warehouse environments.

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