Job Description

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Team Overview

About the role

We have an exciting opportunity to join TransUnion as a Data Amendment Agent to play a key role in supporting our Consumer Data Amendments Team to provide accurate data amendments to data relating to consumers across the United Kingdom.

We will provide full training to all new starters and support you throughout. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

As a Data Support Analyst, you will play a key role in resolving consumer disputes by analysing and processing data correction requests within our core database systems. Working closely with the Consumer Disputes Team, you will utilise SQL and data analysis skills to investigate issues, make accurate data updates, and ensure requests are completed within agreed service levels. You'll contribute to maintaining data integrity while delivering a high standard of customer-focused support in a fast-paced operational environment.

Key responsibilities include:

• Reviewing and processing data correction requests received from consumer-facing teams.
• Investigating and resolving consumer dispute-related data issues.
• Executing SQL queries and making data updates within core database systems.
• Ensuring accuracy and compliance through quality control checks.
• Managing workload effectively to meet service level agreements.
• Contributing positively to team goals, collaboration, and continuous improvement initiatives.

Required Knowledge And Experiences

We're looking for a detail-oriented problem solver with a passion for data accuracy and a proactive approach to delivering results.

Essential requirements:

• Strong data literacy and analytical thinking skills.
• Excellent attention to detail and commitment to quality.
• Strong communication and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence using Microsoft Office applications, including Outlook, Teams, Excel, and Word.
• A proactive mindset with the ability to use initiative and solve problems effectively.
• Experience working in a results-driven operational environment.
• Matric

Nice to have:

• Experience writing and executing basic SQL queries.
• Familiarity with SQL Server Management Studio (SSMS).
• Previous experience working with consumer data.
• Experience within the credit, financial services, or related industries.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.

At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Rep II, Consumer Operations Support