Job Description

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Rental Technician

Location: Hoback Sports – Jackson, WY

Classification: Summer Seasonal FT

At Jackson Hole Mountain Resort, adventure fuels everything we do and at Hoback Sports, that passion lives on two wheels. From e-bikes to enduro rigs, gravel grinders to road machines, our team thrives on sharing the joy of cycling with every rider who walks through our doors.

We’re looking for passionate cyclists who love the sport, live the lifestyle, and get fired up about helping others discover the perfect bike for their next adventure.

Job Duties

• Assist guests through the bike rental process, focusing on the guest experience and efficiency of rental form time.
• Educate guests on available bike and demo packages, including bike types, suspension setups, sizing, and protective gear, to ensure the best match for riding ability, terrain, and trail conditions.
• Perform basic maintenance and safety checks on the rental fleet, including drivetrain adjustments, brake bleeds, and pre‑ride inspections.
• Properly utilize the rental POS system to ensure all equipment is correctly checked out and checked in when returned.
• Consistently monitor the guest flow and work with the Lead & Supervisor to expedite the rental process.
• Ensure all equipment is returned efficiently and properly in the rental POS system.
• Work with supervisor to maintain Rental Shop presentation standards.
• Present yourself as a Mountain Resort ambassador by engaging the guests and providing Resort-wide information.

Benefits & Perks

• In town location!
• Access to Retail shop forms
• Pass for summer activities, including bike park, and sightseeing
• F&B and retail discounts
• Health and wellness discounts
• Bike tune and repair discounts
• 40% off in store discount
• Great team atmosphere!

Are you the right fit? Below are some traits an exemplary candidate possesses.

• Excellent customer service skills.
• Basic knowledge of the bike industry preferred.
• Basic bike maintenance skills.
• Basic knowledge of Jackson Hole Mountain Resort preferred.
• Cash handling skills
• Retail experience preferred

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.