Job Description

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Rental Lead

Location: Hoback Sports – Jackson, WY

Classification: Summer Seasonal FT

At Jackson Hole Mountain Resort, adventure fuels everything we do and at Hoback Sports, that passion lives on two wheels. From e-bikes to enduro rigs, gravel grinders to road machines, our team thrives on sharing the joy of cycling with every rider who walks through our doors.

We’re looking for passionate cyclists who love the sport, live the lifestyle, and get fired up about helping others discover the perfect bike for their next adventure.

Job Duties

• Assist in hiring, training, scheduling, managing, and motivating rental staff to ensure consistent performance and strong team culture.
• Guide guests through the bike rental process with an emphasis on efficiency, accuracy, and outstanding customer service.
• Educate guests on available bike and demo packages, including bike types, suspension setups, sizing, and protective gear, to ensure the best match for riding ability, terrain, and trail conditions.
• Perform basic maintenance and safety checks on the rental fleet, including drivetrain adjustments, brake bleeds, and pre‑ride inspections.
• Open and close the Hoback Sports store as a key holder, following established opening and closing procedures.
• Maintain efficient daily operations of Hoback Sports rental department.
• Work with rental staff to ensure proper cash-handling and charge procedures are in compliance.
• Create, modify, and manage rental orders in the POS system, including preparing orders for the following day.
• Execute daily operations of Hoback Sports including morning meetings, opening/closing procedures, reporting, and auditing.
• Support the retail department during periods of high customer volume as needed.
• Partner with the Rental Manager to maintain store cleanliness, organization, and professional presentation standards.

Benefits & Perks

• In town location!
• Access to Retail shop forms
• Pass for summer activities, including bike park, and sightseeing
• F&B and retail discounts
• Health and wellness discounts
• Bike tune and repair discounts
• 40% off in store discount
• Great team atmosphere!

Are you the right fit? Below are some traits an exemplary candidate possesses.

• Has a passion for cycling!
• Loves the sport and wants to share that enthusiasm with others.
• Has knowledge of e‑bikes, MTB, gravel, road, or other cycling disciplines (or is excited to learn).
• Has basic bike mechanic skills.
• Provides warm, engaging customer service and enjoys talking all things bikes.
• Comfortable working with diverse groups and all ages.
• Has retail or cash handling experience (preferred but not required).
• Understands (or is eager to learn about) Jackson Hole Mountain Resort and the local cycling community.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.