Job Description

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Inside Sales Representative for their Rental Division in Baltimore, Maryland The Rental Inside Sales Representative is responsible for managing incoming rental portal inquiries and making outbound calls to customers seeking rental sales opportunities ensuring each customer receives fast, professional service. The individual in this role will work closely with the Territory Sales Representatives and local store teams to satisfy leads and customer inquiries. The Rental Inside Sales Representative is critical to the day-to-day execution of the rental business to reach acceptable sales and profit levels.

Seeking candidates with a High school diploma or equivalent, required; Experience in the equipment rental industry and knowledge of equipment applications, preferred; Demonstrated results in a customer service role.

Requirements for the Rental Inside Sales Representative position include:

• Self-starter able to work in a fast-paced environment with limited supervision.
• Exceptional customer satisfaction skills and the ability to build solid relationships required.
• Must have excellent written, verbal and telephone communication skills.
• Technical aptitude is a must.
• Understand and practice effective sales techniques.
• Computer skills are required, including Microsoft products and other applications as needed; able to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs.
• Must be able to work additional hours to meet customer and business demands.
• Must be able to multitask, have good organizational skills and ability to prioritize tasks with competing demands.
• Must be able to work in a high volume, fast-paced environment.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Rental Inside Sales Representative job, including regularly being required to sit and talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Starting Compensation Range: $35.46 – $44.57 per hour

Actual base pay may vary based on factors such as experience, skills, qualifications, education, geographic location, and other business needs. In addition to base pay, total compensation may include participation in performance-based incentive programs, such as discretionary or non-discretionary plans.

Additional Competitive Benefits Package that includes:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.
• Opportunities for overtime.
• Shift differential (if applicable).

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.