Job Description

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Rental Delivery Technician

Classification: Seasonal PT

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment.

Job Duties:

To work with Mountain Direct Rental Delivery guests to provide an exceptional & efficient rental experience within the guests’ place of residence. As well as assist and fill in at other rental locations, i.e. Teton Village Sports, Jackson Hole Sports and Hoback Sports.

• End of day accounting reconciliation.
• Delivery and fitting of bicycles to guests.
• Assist in maintaining reservations, rentals, returns, van maintenance.
• Assist with rental projects.
• Work with Product Sales and Service, Mountain Sports School, and FNB to provide the best guest experience for rental delivery.
• Assist guests through delivery rental process, focusing on the guest experience and efficiency of rental time.
• Fill in at other rental locations for full/part of shift
• Analyze and reach goals on flow efficiency & rental form time.
• Consistently monitor the guest flow and expedite the rental process and its logistics.
• Understand and communicate the rental products and features to ensure the best match for the guests.
• Ensure all equipment is returned efficiently and properly in the RTP rental system.
• Ensure the highest level of equipment maintenance.
• Crosstrain with the Rental Cashiers, Ski Check/Basket Check & all Jackson Hole Mountain Resort (JHMR) retail operations.

Benefits of the position:

• Pass for summer activities, including bike park, and sightseeing.
• One on one guest interactions.
• Work friendly environment.
• F&B discounts
• Health and wellness discounts
• Additional discounts at retail and rental locations
• Free demos and rentals.

Are you the right fit? Below are some traits an exemplary candidate possesses.

• Valid driver’s license.
• Outgoing personality.
• Guest centric mindset.
• Excellent customer service.
• Bike knowledge

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.