Job Description
Jackson Hole Mountain Resort
JOB POSTING
Position Title: Rental Delivery Lead
Department: Mountain Direct
Classification: Winter Seasonal, Full-Time
Support Jackson Hole Mountain Resort rental delivery service in leading the rental staff, assisting the management, and ensuring smooth operations to provide superior experience to the guests
Job Duties
- Maintain efficient daily operation of the rental department focusing on fleet inventory and the tech process.
- Work with the Rental Supervisor/Manager to plan for and ensure maximum efficiency in the rental flow process.
- Weekly analysis of Rental Time reports with action plans for peak periods, rental reservations, and group accommodation.
- Provide exceptional customer service, going above and beyond for customers
- Coordinate maintenance of rental/demo fleet tuning with Repair Supervisor.
- Maintain quality and condition of ski/snowboard boots.
- Work with Retail Manager in ordering parts and supplies to maintain rental fleet.
- Work with Rental Supervisor/Manager for on-going operational and retail cross-selling training for end of season bulk sale
- Work with Rental Supervisor/Manager on disseminating information regarding incoming groups and discount scenarios.
- Coordinate rental fleet setup and ASTM testing.
- Assist with training and motivating rental staff.
- Assist with re-stocking products as needed.
- Assist with opening and closing shop procedures.
- Follow all proper safety practices for guests and staff.
- Inventory all rental equipment when receiving shipments.
- Works with Rental Supervisor/Manager to ensure adequate product assortment.
- Ensure conscientious inventory control through POS transactions and inventory management.
- Assist with online orders as needed.
- Assist in executing rentals, promotions, and transfers.
- Assist customers with questions about products, while ensuring up to date and adequate product knowledge.
-- Employees are held accountable for all duties of this job--
Are you the right fit? Below are some traits and exemplary candidate possesses:
- Strong organizational skills and attention to detail
- Basic computer skills and Microsoft Suite proficiency
- Basic knowledge of the bike/ski/snowboard industry and the Jackson Hole Mountain Resort
- Ability to interact with the public to provide superior guest experience.
- Ability to operate a point-of-sale system
- Leadership skills to assist in motivating staff.
- Ability to lift a minimum of 50 lbs.
- High school diploma or G.E.D equivalent required.
- Previous experience in retail operations preferred.
- Previous experience in resort operations preferred.
Benefits & Perks
- Free JHMR ski pass
- Free START bus pass
- One-on-one guest interactions
- Access to Retail shop forms
- Free Ski/SB demos and rentals
- Free repair/tuning work on your skis or snowboards
- Discounts at all JHMR Food & Beverage locations
- 40% in-store discount
- Health and wellness discounts
- Pro-deals through Expert Voice, Outdoor Prolink, POC, and more!
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
AAP/EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
