Job Description

Rental Coordinator

Are you organized, detail-oriented, and enjoy supporting customers from start to finish? Do you thrive in a fast-paced environment where communication and coordination are key?

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we partner with our customers to deliver solutions that keep their businesses running. From new and used equipment to rentals, service, training, and fleet management, we solve problems every day.

We are currently looking for a Rental Coordinator to join our team and support our forklift and equipment rental operations in our Jacksonville location.

What You’ll Do

As a Rental Coordinator, you’ll play a vital role in ensuring a smooth rental experience for our customers by coordinating communication, tracking fleet availability, and managing rental documentation from start to finish.

• Support customers throughout the entire forklift and equipment rental process
• Coordinate rental transactions with internal teams including sales, shop, accounting, and transportation
• Prepare and send rental quotes and rental agreements
• Maintain records of signed rental agreements and coordinate billing
• Audit customer invoices weekly to ensure accurate billing and contract compliance
• Coordinate new customer credit approvals with the accounting team
• Track rental equipment availability, serial numbers, and physical locations
• Communicate with shop associates regarding equipment repair status and availability
• Provide updates to sales staff on rental agreement progress
• Assist with continuous improvement efforts within the rental department
• Maintain working knowledge of SSMH equipment and services
• Communicate with customers regarding rental agreement compliance
• Provide support for customer reporting, fleet status, and invoice inquiries
• Meet regularly with management regarding rental fleet activity
• Deliver professional and exceptional customer service to internal and external customers
• Occasionally assist with staging equipment and operate a forklift as needed

What You’ll Need

• Strong written and verbal communication skills
• Excellent customer service and phone skills
• Strong attention to detail and organizational skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Problem-solving and analytical abilities
• Proficiency in Microsoft Office
• Positive attitude with flexibility to adapt to change

Education & Experience

• High school diploma or GED required
• College coursework in business administration preferred
• Familiarity with order entry or rental software preferred
• Previous industrial or equipment rental experience highly desirable
• Bilingual English/Spanish a plus

Schedule & Work Environment

• Full-Time | Monday–Friday | 7:00 AM – 4:00 PM
• In-office position based in Jacksonville

Top of the Line Benefits!!

• Competitive pay
• 401(k) with company matching
• Health, Dental, and Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account (FSA)
• Life Insurance
• Tuition Reimbursement

About Southern States Material Handling

Southern States Material Handling is Florida and Central Georgia’s trusted source for material handling solutions, with over 11 locations across the region. As a Toyota dealer for over 70 years and a Raymond dealer for over 20 years, our commitment to quality, reliability, and customer satisfaction sets us apart.